Terms of service
Terms and Conditions of Sale
Nobillo — a United Kingdom retailer
Last updated: 14 August 2026
Nobillo is a clothing retailer based in London, United Kingdom. These Terms and Conditions apply when you buy from our website.
These Terms are governed by the law of England and Wales and by United Kingdom consumer protection legislation — principally the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. They are not based on, and do not incorporate, the law of any other country.
Please read them before you order. By placing an order you agree to them.
1. Who we are
| Trading name | Nobillo |
| Registered address | 41 Minstead Gardens, London SW15 4ER, United Kingdom |
| info@nobillo.com | |
| Telephone | +44 7458 107783 |
Customer service hours
Monday to Friday: 8:00am – 5:00pm
Saturday and Sunday: 9:00am – 4:00pm
We aim to respond to all enquiries within 12 hours. Calls to the number above cost your standard network rate; we do not use premium rate numbers.
2. Governing law, jurisdiction and your statutory rights
These Terms and any order you place with us are governed by the law of England and Wales.
You and Nobillo agree that the courts of England and Wales have jurisdiction over any dispute. If you live in Scotland you may bring proceedings in either the Scottish or the English courts; if you live in Northern Ireland, in either the Northern Irish or the English courts.
Nothing in these Terms affects the rights UK law gives you as a consumer. If anything written here conflicts with your statutory rights, your statutory rights win. In particular, we cannot and do not limit your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Throughout these Terms, a consumer means an individual buying wholly or mainly for personal use rather than for a business.
3. About these Terms
3.1 These are the only terms on which we sell to you. You can read them before ordering, you are asked to accept them at checkout, and we email you a copy with your order confirmation which you can save or print.
3.2 We may update these Terms. The version in force when you place your order is the version that applies to that order — we never apply changes retrospectively to orders already placed.
3.3 If a court finds any part of these Terms invalid or unenforceable, the rest continues to apply.
3.4 These Terms are written in English and your order is made in English.
3.5 If we are slow to enforce something, or don't enforce it at the time, that does not stop us enforcing it later.
4. Our clothing
4.1 Descriptions and photographs. We describe and photograph our clothing as accurately as we can. Colours on screen depend on your device's display and may differ slightly from the garment. Sizing varies between styles and manufacturers, so please check the size guide on each product page.
If what arrives does not match its description, you have rights under section 11 of the Consumer Rights Act 2015 — see section 11 below.
4.2 Availability. All items are subject to availability.
5. Placing an order
5.1 How your order is made. Your order is an offer to buy. We accept it when we email you to confirm dispatch — that is the point at which a legally binding agreement is formed between us.
Our checkout lets you review your basket and correct mistakes before you confirm. Please check carefully. We will acknowledge your order by email promptly; an acknowledgement is not the same as acceptance.
5.2 If we cannot accept your order. We may be unable to accept an order — for example if an item is out of stock, if we spot an error in the price or description, if we cannot deliver to your address, or if your payment is not authorised. We will email you and will not charge you. If you have already been charged, we refund you in full promptly, and in any event within 14 days.
5.3 Pricing mistakes. Occasionally an item may be listed at the wrong price. Where the error is obvious and unmistakable, and a reasonable person would have realised it was a mistake, we may cancel and refund you in full. We will not use this to cancel an order where a reasonable shopper would not have spotted the error.
6. Prices, VAT and payment
6.1 Prices. The price is the one shown on the product page when you order, in pounds sterling. Where we are VAT registered, prices include UK VAT.
6.2 What you pay. The full amount — item price, delivery, tax and any other unavoidable charge — is shown to you at checkout before you confirm and pay. We never add compulsory charges later in the process.
6.3 Goods sent from outside the UK. Some of our clothing is dispatched from outside the United Kingdom.
- Orders of £135 or less. UK VAT is charged by us at checkout and included in the price you pay. You will not be asked for any further import VAT or customs charge on delivery.
- Orders over £135. Import VAT, and sometimes customs duty, can become payable at the UK border. Where this applies to your order, we tell you at checkout before you confirm, and we tell you who pays. Where you are responsible, the carrier may also add a handling fee and delivery may be held until it is paid.
We will never ask you to pay a charge we did not disclose before you confirmed your order. If a carrier bills you for something we did not tell you about, contact us with the paperwork and we will reimburse you.
6.4 Payment. We take payment when you place your order. If we cannot accept the order, we refund you as described in 5.2. Please tell us straight away if any payment or delivery detail you gave us is wrong.
6.5 Card protection. If you paid by credit card and the price is over £100 and not more than £30,000, you may have additional rights against your card provider under section 75 of the Consumer Credit Act 1974. Debit card and lower-value credit card payments may be covered by your provider's chargeback scheme. These are in addition to your rights against us.
7. Delivery
7.1 We deliver to the address you gave at checkout.
7.2 We deliver without undue delay and within 30 days of your order at the latest, unless we agreed something different with you. Estimated times for each shipping option are shown at checkout.
7.3 If we are late. If we miss the period in 7.2 you may cancel and get a full refund. You may cancel immediately if you told us before we accepted your order that delivery by a particular date was essential, or if we then miss a further reasonable deadline you set us. These rights come from section 28 of the Consumer Rights Act 2015.
7.4 If you cancel under 7.3 we refund everything you paid, delivery charges included, promptly and within 14 days at the latest.
7.5 If something outside our reasonable control delays delivery, we will contact you quickly and limit the disruption. If a substantial delay looks likely, you can cancel and get a refund for anything you have paid for but not received.
7.6 Missed deliveries. If nobody is available and the parcel cannot be posted through your letterbox or left safely, the carrier will leave a card explaining how to rearrange delivery or collect it. If you then do not rearrange or collect it, we may contact you for instructions and may charge our reasonable storage and redelivery costs.
7.7 Risk and ownership. Your clothing is at our risk until it is delivered to you or someone you have nominated. Ownership passes to you once we have been paid in full. If you arrange your own carrier, risk passes when we hand the goods to that carrier.
7.8 No substitutions. We will not send you a different product from the one you ordered without asking you first. If your item is unavailable we will contact you and offer a refund or an alternative for you to accept or decline.
8. Your 14-day right to change your mind
This section sets out the cancellation rights UK law gives you under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
8.1 The right. You can cancel your order within 14 days without giving any reason.
8.2 How long you have. You can cancel any time from the moment you place your order. Your 14 days end 14 days after the day you — or someone you nominated, other than the courier — physically receive the clothing.
If your order arrives in separate deliveries, the 14 days run from the day you receive the last item.
8.3 Telling us. Just tell us clearly before your 14 days are up:
- Email: info@nobillo.com
- Post: Nobillo, 41 Minstead Gardens, London SW15 4ER, United Kingdom
- Telephone: +44 7458 107783
You can use the optional form at the end of these Terms, but you don't have to — any clear statement that you want to cancel is enough. You only need to send your message before the deadline, not have it received by then. We will confirm we have received it by email, which you can save or print.
8.4 Sending it back. Send the clothing back within 14 days of telling us you are cancelling. You meet the deadline if you send it before those 14 days are up.
Return address: Nobillo, 41 Minstead Gardens, London SW15 4ER, United Kingdom
Please contact us before returning anything — we may give you a different return address.
8.5 Who pays return postage. You pay the cost of sending it back to us. We suggest you get proof of postage, since the clothing is your responsibility until it reaches us.
This does not apply if you are returning something faulty, wrongly described or not of satisfactory quality — in that case we pay (see section 11).
8.6 Trying things on. You can handle and inspect clothing just as you could in a shop — including trying a garment on for fit. If you go further than that and reduce its value, we may deduct a corresponding amount from your refund. In practice this means returning items unworn beyond trying on, unwashed, unaltered and with all original tags attached.
Any deduction reflects the actual loss in value and will never exceed the price you paid.
8.7 Your refund. We refund everything you paid, including standard outbound delivery, without undue delay.
We refund within 14 days of receiving the clothing back, or within 14 days of you showing us proof you sent it — whichever comes first. If nothing was ever sent to you, we refund within 14 days of you telling us you are cancelling.
If you chose a delivery upgrade, we refund the cost of our cheapest standard delivery option rather than the premium you paid.
We refund to the same payment method you used. You will not be charged any fee for the refund.
8.8 Cancelling part of an order. You can cancel just some items. We refund the price of what you return, and refund delivery costs only if you cancel the whole order.
9. When the 14-day right does not apply
The right in section 8 does not cover:
- clothing made to your specifications or clearly personalised — for example garments made to your measurements, or items with custom embroidery or printing;
- sealed items that cannot be returned for health or hygiene reasons once opened — for example underwear, swimwear or hosiery supplied in sealed hygiene packaging where the seal has been broken;
- items which, after delivery, become inseparably mixed with other things.
Where one of these applies, we tell you clearly on the product page before you order. If we don't tell you, the exclusion does not apply and you keep your full right to cancel.
None of this affects your rights if something is faulty, wrongly described or not fit for purpose — those rights are in section 11 and always apply.
10. If we fail to tell you about your cancellation rights
If we don't give you the information about cancelling that UK law requires us to give you, your 14 days are extended. The period then ends 14 days after we do give you that information — or, if we never do, 12 months after your original 14 days would have ended.
Where the period is extended this way, you are not liable for any reduction in the value of the goods.
11. Faulty, damaged or wrong items — your rights under the Consumer Rights Act 2015
This is a summary of your legal rights. It does not limit them.
11.1 What we must supply. Clothing that is:
- of satisfactory quality (section 9) — the standard a reasonable person would accept given the price and description, including appearance and finish, freedom from minor defects, safety and durability;
- fit for purpose (section 10) — fit for ordinary use, and for any particular purpose you told us about before buying;
- as described (section 11) — matching the description, sample or model you were shown.
11.2 What you can do.
- Within 30 days of delivery you can reject the item and get a full refund, including outbound delivery. We refund within 14 days of accepting your claim.
- After 30 days you can ask us to repair or replace it. We do that within a reasonable time, without significant inconvenience to you, and we pay all costs including return postage.
- If repair or replacement isn't possible or doesn't work, you can claim a price reduction or reject the item for a refund. If you reject more than six months after delivery, we may make a reasonable deduction for the use you have had.
11.3 Who has to prove what. If a fault appears within six months of delivery, it is assumed to have been there when you received it, unless we can show otherwise. After six months, you may be asked to show the fault was present at delivery.
11.4 How long you have. There is no deadline for reporting a fault. You can bring a claim for up to six years from delivery in England, Wales and Northern Ireland, or five years in Scotland. Please still tell us as soon as you can — it helps us sort it out quickly.
11.5 Return costs. Where an item is faulty, wrongly described or not of satisfactory quality, we pay for returning it. Contact us first and we will arrange it.
11.6 What isn't covered. We are not responsible for damage caused by fair wear and tear, failure to follow the care instructions on the label, alterations or repairs made by you or on your behalf, or misuse, accidents and abnormal conditions after delivery. This does not limit your rights where an item was already faulty when it reached you.
11.7 Nothing here excludes your statutory rights, and any manufacturer's guarantee is in addition to them, never a replacement.
12. When we can end your order
We can end your order if you don't give us information we need to supply it, or don't allow us to deliver, within a reasonable time of us asking.
If we do, we refund anything you paid in advance for items not supplied, but we may charge reasonable compensation for the net costs we incur.
13. Our responsibility to you
13.1 We are responsible for foreseeable loss and damage we cause. Loss is foreseeable if it is obvious it will happen, or if we both knew it might when the order was made.
13.2 We do not limit our liability where it would be unlawful to do so. That includes liability for:
- death or personal injury caused by our negligence, or that of our employees, agents or subcontractors;
- fraud or fraudulent misrepresentation;
- breach of your legal rights in relation to the goods, including the right to receive items as described, of satisfactory quality and fit for purpose;
- defective products under the Consumer Protection Act 1987.
13.3 We sell for personal and domestic use. If you use our clothing for a business purpose, we are not liable for loss of profit, loss of business, business interruption or lost business opportunity.
14. Events outside our control
We are not liable for delay or failure caused by something outside our reasonable control. If it happens we will contact you as soon as we can, and our obligations are paused while it continues. If the delay is substantial you can contact us to cancel and get a refund for anything paid for but not received.
15. Complaints
15.1 Contact us first. Email info@nobillo.com, write to us at 41 Minstead Gardens, London SW15 4ER, or call +44 7458 107783.
We acknowledge complaints within 5 working days and aim to give a full response within 14 days. If we need longer, we will tell you why and when to expect our answer.
There is no time limit on complaining about a faulty or wrongly described item — see 11.4.
15.2 If we can't resolve it. You may be able to take the matter to an approved alternative dispute resolution provider. We are not currently a member of a mandatory ADR scheme.
You can get free, impartial advice from Citizens Advice at citizensadvice.org.uk or on the consumer helpline 0808 223 1133.
Using ADR does not affect your right to go to court.
15.3 Complaining does not suspend your obligations, except where you are exercising a statutory right to withhold payment or reject goods.
16. Your personal data
We handle your personal data in line with our Privacy Policy and our obligations under the UK General Data Protection Regulation and the Data Protection Act 2018. Our Privacy Policy explains what we collect, why, how long we keep it and what rights you have, including your right to complain to the Information Commissioner's Office.
17. Other terms
17.1 Transferring this agreement. We may transfer our rights and obligations to another organisation. We will tell you in writing and it will not affect your rights. You may only transfer yours if we agree in writing.
17.2 Third parties. This agreement is between you and us. Nobody else can enforce it.
17.3 Each clause stands alone. If a court decides any paragraph is unlawful, the rest still applies.
17.4 Delay in enforcing. If we do not insist immediately that you do something required by these Terms, or delay in acting when you break them, that does not prevent us acting later.
18. Contact us
Nobillo
41 Minstead Gardens, London SW15 4ER, United Kingdom
Email: info@nobillo.com
Telephone: +44 7458 107783
Customer service hours
Monday to Friday: 8:00am – 5:00pm
Saturday and Sunday: 9:00am – 4:00pm
We aim to respond to all enquiries within 12 hours.
Cancellation form (optional)
You do not have to use this form. Any clear message telling us you want to cancel is enough. It is provided because UK law requires us to make it available to you.
To: Nobillo, 41 Minstead Gardens, London SW15 4ER, United Kingdom — info@nobillo.com
I hereby give notice that I cancel my order for the following items:
Items being cancelled: ..........................................................
Order number: ..........................................
Date ordered: .......................... Date received: ..........................
Your name: ..........................................
Your address: ..........................................................
Signature (only if sending this form on paper): ..........................................
Date: ..........................................
UK legislation these Terms are based on
- Consumer Rights Act 2015
- Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134)
- Digital Markets, Competition and Consumers Act 2024, Part 4 Chapter 1 — unfair commercial practices, in force from 6 April 2025
- Consumer Protection Act 1987
- Consumer Credit Act 1974, section 75
- Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015
- UK General Data Protection Regulation and Data Protection Act 2018